Return And Exchange Policy
Patches n Badges is a client-focused business that holds itself accountable for client happiness. Therefore, while dealing with us, you can be certain that you can return or replace the delivered products in the event that any one or more of the following situations arise:
- The delivered product was different from what was ordered
- The delivered product was damaged. In this situation, an evidence needs to be presented while making the claim
- The delivered product was of the wrong size
- The customization of the delivered product was not done according to the brief
However, the return and exchange policy will not be effective if:
- The delivered product was perfect, and none of the situations above was satisfied
- The brief shared with us was wrong, and now the client wishes a refund
- There was a delay in delivery from the logistics end
- The order was returned due to the wrong address shared by the client
- The buyer involves a third party like a friend, family, or lawyer, instead of making a claim itself.
If the mistake occurs from our end, the shipping charges would be borne by us. If not, the client would be responsible.