We provide consumers with a comprehensive refund policy in order to ensure fair transactions and customer happiness. However, in order to be eligible for a refund, a few of the following conditions must be met:
Refunds will be only applicable, if:
- The order was canceled within the suggested time frame. Only a certain % of the refund shall be made as discussed in the order cancellation policy
- The payment was deducted twice, by mistake
- The wrong product was sent to you. However, in such situations, a return and exchange policy might also be applicable
- The size, color, or any of the brief was missed by us, and the customization was not done accordingly.
Refund will not be applicable, if:
- The buyer changes their mind and no genuine reason is given to claim a refund
- The buyer is not satisfied with the quality of the end product
- The buyer is not satisfied with the design, because before forwarding it to the production team, design approval is taken from the buyer
- The buyer is not active during the process of refund
- The buyer involves a third party like a friend, family, or lawyer, instead of making a claim itself.
Patches N Badges holds the right to refuse the refund claim from the client’s end.